Cocktail Crew FAQ

What's inside the box?
Six or twelve bottles of our newest concoction. No other cocktails, just our latest and greatest.

Can I customize my monthly order?
Currently we don't offer mix pack subscriptions. But we do have our Banter Box available for purchase which comes with three different cocktails. You can also order anything, anytime from our online shop in addition to your cocktail crew.

Can I gift Cocktail Crew?
A thousand percent. When purchasing a subscription just click the gift button found on the left side of the page.

When do you charge my card, ship out and inform me of my shipment?
1st of every month - Your membership renews - we’ll charge your card
20th of every month - Our cutoff for orders that month. Any new members joining after this date will receive their shipment the next month.
25th of every month - Your order ships out and you’ll get notified with your tracking info.

How do I pause or cancel my subscription?
Just log into your account found here:
Click onto Manage and then hit Pause.
No fees or penalties, pause as long as you want. We don't mind.

What if I'm not a fan of the cocktail that month?
We will happily exchange any unopened cocktails and find you one that works better. Get in touch at crew@provincialspirits.co

Online Ordering FAQ

How does ordering cocktails work?
1. Place Order
2. Select Shipping or Pick up
3. Wait for email confirmation telling you your order has shipped or been prepared for pick up.
If shipping, we provide tracking information. If pick up, roll through during our opening hours, state your intentions to our Team and we’ll take care of the rest.

What is the estimated delivery or pick up time?
All orders being shipped out, will deliver through Canada Post and orders generally get delivered within 1-3 business days depending on your location.
All orders for pick up will be made available that same day the order was placed. 

Do you guys do any corporate gifting/orders?
We're always thrilled to fill  corporate orders whenever possible. Just give us a shout at crew@provincialspirits.co.

What if my goodies arrive damaged?
Holler at crew@provincialspirits.co and we’ll get back to you within 24 hours on next steps. 

My shipment was delayed, will the cocktails keep well?
All of our cocktails were made to be shelf stable and could stay un-refrigerated for an extended amount of time without compromising taste or quality.


Wholesale FAQ

Where can i find Provincial Cocktail?
We have listed all of our current liquor store accounts on our website. Check under the Stockist tab

Who is representative wholesale?
If you are a liquor store who is interested in bringing in our roster of ready-to-enjoy cocktails, please email banter@provincialspirits.co

Where is my invoice?
If your favourite liquor store does not carry our products but you'd like to see Provincial Spirits in there, reach out to banter@provincialspirits and let them know which liquor store you are at and what flavours you'd like to see on the shelf.

If you made it this far you are a beauty. Mad Love. Jesse.